Boiler Broken Down? Should you call a Plumber or a Heating Engineer?

In News, Uncategorized by Thea Vermeulen

We know this is a regular question and can be a bit confusing when the pressure is on to stop a leak from a boiler or restore heat to your house, knowing which one to call can make all the difference.

So let’s take you through the difference between the two.

Heating Engineer

The clue is in the name! A heating engineer will work solely on heating in domestic and commercial properties rather than working across the broader industry, making them specialists in heating and gas work. They carry out a wide range of jobs from maintaining and installing heating pipework to fixing appliances when they break down. For this reason, you may prefer to contact a heating engineer rather than a plumber, as they may be more familiar with your issue.

You should still ensure that your heating engineer is Gas Safe registered before allowing them to work on your boiler.


We feel the confusion has come from plumbers, as their trade can cover a multitude of tasks when it comes to bathrooms, kitchens, wet pipes, dry pipes, boiler maintenance or servicing and heating systems.

While many plumbers do possess a number of plumbing skills and qualifications, they are not essential in order for them to trade as a plumber, meaning that anyone can refer to themselves as a plumber without any formal certifications. Although they may be experts in their field and highly recommended, they may not be Gas Safe registered and therefore can not work on your boiler.

Some plumbers are also Gas Safe registered, however this should not be expected as standard. If you find a plumber who is also offering gas central heating services, check the Gas Safe register to make sure that they are legally permitted to work with gas.

Gas Safe Register

A boiler repair or service involves working with gas, so only a Gas Safe registered engineer can legally work on a gas boiler. The gas industry is highly regulated to ensure that relevant services are provided to the highest safety standards, so if your repair is to a boiler or other gas appliance, you must make sure that you contact a Gas Safe engineer.

Luckily T.B. Mackay Energy Services has everything you need right here, with just one phone call and a few simple questions we can have the right person on the job.